Refund Policy

At MSYD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below:

1. Eligibility for Refund
To be eligible for a refund, items must be returned within [X] days of receipt. The items must be in their original, unworn, and unwashed condition with all tags attached.

2. Non-Refundable Items
Certain items are not eligible for refunds, including:

  • Sale or discounted items
  • Custom or personalized orders
  • Worn or damaged items

3. Refund Process
To initiate a refund, please contact us at [email/contact form] with your order number and details. Once your return is approved, we will provide instructions on how to return the item. Refunds will be processed within [X] business days after we receive the returned item.

4. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked shipping method for returns to ensure they are received.

5. Original Shipping Fees
Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

6. Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately. We will offer a full refund or replacement, depending on the situation.